Turnaround time for my first draft
You'll have three business days to submit content after you claim a project. Please double-check the deadline before claiming a project to make sure you can submit it by then.
To see the deadline before claiming the project, open the Find Projects tab and then click on the project you want to claim. You'll find the expected deadline in the top right corner of the dashboard.
Sometimes, you’ll find projects with an expedited turnaround. Under the Find Projects tab, expedited projects will be accompanied by a purple box that reads EXPEDITED.
Remember to double-check the deadline before claiming them to make sure you can submit them on time.
Expedited projects are not eligible for extension requests.
Turnaround time for my revision
You have one business day to submit revisions on a draft. Find more information about revisions in our FAQ section "Revisions."
Options before missing a project deadline
If you can’t complete a project by the deadline, you can either:
- Request a one-day extension
- Request to have your project reassigned to another writer
You can see the actual date Compose.ly needs to deliver the project on the upper-right corner of your project page — shown as "Due to client."
So, make sure that the final draft project is delivered as close to this deadline as possible.
Project deadlines can be extended only using extension request credits.
You'll earn one extension request credit for every 15,000 words you submit on time. In other words, the more content you turn in on time, the more extension requests you will earn for future projects.
You can use the deadline extension feature in the top right corner of your project view, located under the project due date. With this feature, you’ll be able to request deadline extensions for your projects. The number in the parentheses indicates the number of credits you have left.
You can't request extensions after 5 pm PST on the day the project is due. If you find yourself in this position, you have a few options:
- Forge ahead and complete the project by your originally accepted deadline.
- Ask the Compose.ly bot to reassign the project, but know that you will receive a strike for asking on the day the project is due.
- Submit the project after the deadline during the 16-hour grace period before the project is removed from your account. This will result in a strike, but you will still be able to see the project through to completion and get paid for it.
Requesting an extension on my revision
You can use the deadline extension feature in the top right corner of your project view, located under the project due date. Every deadline extension on client-requested revisions will cost you one extension request credit.
Requesting an extension on two or more projects
Please reach out through the Compose.ly Bot if you need to request an extension on two or more projects. Remember, this may force us to reassign the project(s) to another writer.
If you turn in a project after the deadline, you'll get an email letting you know that you've received a strike on your account. If you receive several strikes, the Compose.ly team may suspend or terminate your account. To avoid accumulating strikes, please claim only projects that you're able to complete before the deadline.
Here's how it works:
- Strike 1 = warning, no suspension
- Strike 2 = warning, no suspension
- Strike 3 = warning, no suspension
- Strike 4 = 7-day suspension
- Strike 5 = 14-day suspension
- Strike 6 = 30-day suspension
- Strike 7 = permanent restriction
Of course, we understand that life can be unpredictable. If you're ever unable to complete a project due to extenuating circumstances, please request an extension ahead of time.
If you think a strike should be removed, please contact us through the Compose.ly Bot. Our Community Management team will review your request and remove it if applicable.
I couldn’t submit my project on time and didn’t request an extension. What happens now?
If it’s been less than 16 hours since your deadline, you can submit your project and get paid for it. However, you’ll have a strike on your account.
If it’s been more than 16 hours since your deadline, we’ll reassign your project to another writer, and you’ll forfeit your earnings. You’ll also have a strike added to your account.
My project is overdue, but I’m waiting for the support team or my client’s response. What can I do?
Please reach out through the Compose.ly Bot if your project is overdue while waiting for an answer from your client or the Compose.ly team. We’ll remove the strike and suspension, if any.
I submitted a project just after the deadline and got a strike. Can you remove the strike?
Projects are due exactly on the date and time displayed in your dashboard. We can’t remove any strikes or suspensions for late submissions — even if it’s just one minute past the deadline.
If your account is temporarily suspended, you’ll see a red banner on your dashboard indicating the date the suspension will be lifted.
Requesting a project reassignment to another writer
To request a project reassignment, please reach out through the Compose.ly Bot.
We’ll reassign your project to another writer, and you’ll forfeit your earnings."
Getting paid if my project is reassigned to another writer
If a project is reassigned to another writer, you’ll forfeit your earnings.
Project reassignment requests from clients
Unfortunately, your client might feel that the content was not going in the direction they expected and that it would take too much time and effort to go back and forth with revisions. This happens from time to time, as not every writer's style is suitable for every client.
As you know, we offer our clients a 100% money-back satisfaction guarantee and are committed to providing a full refund upon request if the client feels the content does not meet their expectations. In this case, the clients can request a reassignment."